To address the varying computer support needs of our customers both large and small, U.S. Computer Connection has designed flexible plans that will fit the needs of your business. Here are some features: Discounted labor rates. Telephone technical support and Priority Service. Customer service and support for product research and network configuration. Guaranteed response within 8 business hours from the time of call. No minimum on-site labor charge. You pay only for our time at your office (without a service agreement, minimum on-site charge is 1.5 hours). Proactive Care , a monitoring and management service designed to notify you of impending problems on your network before they become a disaster.