Proactive Care Plus

PCP is designed for someone who wants an active role in managing their server and network. Your company may already have a part-time or full-time IT professional on staff, or a few computer-savvy employees, but needs that extra boost in capability and solutions that USCC offers. You might also have a small business with minimal IT needs, but you need someone ready and available to solve your server and network issues. PCP provides a block of pre-purchased hours to be used whenever the need may arise.

PCP provides:
Proactive Monitoring

  • 24/7 Network Monitoring
  • Server Alert Notification and Escalation
  • Disk Health Monitoring
  • Security Patch Management and Deployment
  • Availability Status and Notification
  • Warranty and Licensing Monitoring
  • Domain Name Monitoring
  • LogMeIn License for Remote Access
  • Desktop Spyware Protection
  • Server Performance Trending
  • Asset Inventory and Reporting
  • Backup Monitoring
  • Client Portal

Business Consulting

  • Monthly Network Health Reporting
  • Annual Technology Plan (Business Needs Assessment)

Support

  • Remote and Onsite Support has the same availability as in PCPE, but is not automatically included as part of the plan and is billed as time and materials
  • Same-day Guaranteed Response on Critical Issues within 8 Hours

Additional features found in PCPE can be purchased at an additional cost or billed as time and materials.

Please click here to download a PCP and PCPE comparison chart.

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